I’m a LoveFilm subscriber and I wanted to rent Public Enemies. However, it’s not been available on LoveFilm since it was released, always listed as just unavailable for rent. Keep that in mind. I have four lists on LoveFilm, Movies, TV, Wish List and Comedy. Movies are stuff we want LoveFilm to send right now and likewise TV is the list we use to get the next disc in whatever TV series we’re watching. The Wish List and Comedy lists have no discs next to them – so LoveFilm doesn’t dispatch anything from those lists. They’re reminders of things we might want.
Back to the first point. I wrote to LoveFilm to ask them why they didn’t have Public Enemies. They replied and said they were having issues with their supplier, sounds like bollocks but okay, fair enough. They also said, here have a free disc! Cool I thought, although let’s face it, it doesn’t cost them any money.
So I checked, and there was no sign of my new disc allocation. And I waited. I wanted to put the new disc next to the Movies list so they sent something to watch.
Later that day I received an e-mail telling me they’d dispatched something, but it was something from the Wish List. Disappointing I thought. Because I was sure you were supposed to be able to pick where the free disc came from, and I assumed I’d just missed something.
Anyway, I sent them another mail to thank them but say that it was a little frustrating that they had dispatched something without letting me pick the list, since the Wish List they used isn’t something I wanted a movie from right at that moment.
They replied, they were very sorry, to compensate me for my trouble they had given me a free disc!
Which I had no way of allocating to a particular list that I could find.
And so they dispatched something else I don’t really want to watch from the Wish List.
I believe this, my friends, is the true definition of irony (in combination with a battery powered battery power checker they make a wonderful couple).