Gradwell finally read the ticket and fixed the issue (took 3 minutes from reading the ticket to fixing the issue, shame they took 12 hours to read the ticket).
It’s annoying that I really like the Gradwell setup for managing my domains / web sites and that moving anywhere else will be a serious and huge annoying pain (~10 domains, lots of mail forwarding rules, multiple sites on the domains, pretty flexible setup for controlling it all at Gradwell). I don’t want a single domain web hosting solution, I don’t want a web hosting company to own my domains, I don’t necessarily want a ‘reseller’ account but I basically want the config flexibility that goes with reseller accounts. The NearlyFreeSpeech.net setup is quite nice but they don’t naturally register / host UK domains.
I’d buy a dedicated server or VPS somewhere if I could be bothered to work out how to handle my DNS.
So I’ll probably just continue to vacillate and moan about Gradwell (like I have for 3 years). Better the devil you know …